Incident Management

What Is Incident Management?

Incident management is a set of processes for handling security threats that might pose risks to your security posture. Within a cybersecurity program, incident management is critical to managing your response to security events detected by your security controls.

Security incident management typically comprises processes for:

• Identifying threat risks based on recognized patterns
• Managing potential or actual incidents with the appropriate tools
• Recording actualized security events to develop threat intelligence
• Analyzing security incidents in real-time as they are detected

Beyond directing the appropriate responses to security threats, robust incident management is essential to mitigating operational downtime and business disruption. Deploying a coordinated incident management plan will also help address threats before they can spread throughout your IT infrastructure, minimizing their scope and streamlining your full, swift recovery.

RSI Security has a team of experts that can help you in case an incident occurs– recovering from any disruptions caused by a breach and restoring normal business practices before it escalates into a crisis or emergency, risking your data, brand, and reputation.

Our incident management services offer a comprehensive post-incident forensic analysis, determining the loss and identifying the root cause of the incident. From these protocols, we develop policies that in turn help prevent re-occurrences of the same nature.

Who Uses Incident Management?

Several stakeholders within your organization can use incident management to identify and manage security threats. The primary point of contact for overseeing the initial stages of incident management, like threat identification, is your dedicated IT security team—usually a helpdesk.

When users report potential incidents, the IT helpdesk personnel can help:

• Guide users through troubleshooting simple cybersecurity issues such as forgotten passwords or locked user accounts
• Handle advanced technical issues affecting users’ accounts or devices
• Escalate potentially damaging security incidents to more experienced cybersecurity professionals such as incident management specialists

Besides the trained IT service desk personnel, your employees can achieve the skills and training necessary to handle security incidents. By receiving IT Infrastructure Library (ITIL) training, your employees will be certified to implement ITIL incident management best practices that will empower them to effectively handle security incidents.

In some cases, it is more feasible to outsource incident management services to a team of experts, who can guide your organization on best practices for in-house incident management.